{"id":982,"date":"2025-10-20T23:32:25","date_gmt":"2025-10-20T23:32:25","guid":{"rendered":"https:\/\/softlite.pt\/?page_id=982"},"modified":"2026-04-01T18:10:33","modified_gmt":"2026-04-01T18:10:33","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/softlite.pt\/pt\/return-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"982\" class=\"elementor elementor-982\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e816f34 e-flex e-con-boxed e-con e-parent\" data-id=\"e816f34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89610e4 elementor-widget elementor-widget-text-editor\" data-id=\"89610e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:521307fd-8e94-4ceb-bc80-a289ca5b3eb3-1\" data-testid=\"conversation-turn-4\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"55df5ff5-de1e-45d2-8f66-9470bf55b2ef\" data-message-model-slug=\"gpt-5\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\"><div class=\"flex flex-col text-sm pb-25\"><section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:e07c6130-0cab-4515-b155-c1c509141fb4-3\" data-testid=\"conversation-turn-8\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"bbd5cd8e-fc36-42c0-b067-93179927924f\" data-message-model-slug=\"gpt-5-3\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling\"><p data-start=\"0\" data-end=\"334\"><strong data-start=\"0\" data-end=\"39\">Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos<\/strong><br data-start=\"39\" data-end=\"42\" \/><strong data-start=\"42\" data-end=\"71\">Data de entrada em vigor:<\/strong> April de 2026<br data-start=\"88\" data-end=\"91\" \/><strong data-start=\"91\" data-end=\"103\">Website:<\/strong> softlite.pt<br data-start=\"115\" data-end=\"118\" \/><strong data-start=\"118\" data-end=\"130\">Empresa:<\/strong> Softlite S.R.L.<br data-start=\"146\" data-end=\"149\" \/><strong data-start=\"149\" data-end=\"190\">N\u00famero de identifica\u00e7\u00e3o fiscal (IVA):<\/strong> RO51878112<br data-start=\"201\" data-end=\"204\" \/><strong data-start=\"204\" data-end=\"227\">Endere\u00e7o registado:<\/strong> Comuna L\u0103z\u0103reni, Nr. 38, Miheleu, Condado de Bihor, Rom\u00e9nia, 417313<br data-start=\"295\" data-end=\"298\" \/><strong data-start=\"298\" data-end=\"309\">E-mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"310\" data-end=\"332\">softlite.srl@gmail.com<\/a><\/p><hr data-start=\"336\" data-end=\"339\" \/><h1 data-section-id=\"1fa89br\" data-start=\"341\" data-end=\"378\">Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos<\/h1><h2 data-section-id=\"qp3die\" data-start=\"380\" data-end=\"400\">1. Pol\u00edtica geral<\/h2><p data-start=\"402\" data-end=\"539\">Esta <strong data-start=\"407\" data-end=\"446\">Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos<\/strong> aplica-se a todas as compras realizadas em <strong data-start=\"490\" data-end=\"505\">softlite.pt<\/strong>, operado pela <strong data-start=\"520\" data-end=\"539\">Softlite S.R.L.<\/strong><\/p><p data-start=\"541\" data-end=\"725\">Como os nossos produtos s\u00e3o <strong data-start=\"569\" data-end=\"628\">licen\u00e7as de software digitais entregues eletronicamente<\/strong>, n\u00e3o s\u00e3o eleg\u00edveis para devolu\u00e7\u00f5es tradicionais ap\u00f3s o in\u00edcio do processo de entrega e ativa\u00e7\u00e3o.<\/p><p data-start=\"727\" data-end=\"980\">Ao concluir uma compra, o cliente aceita expressamente que a <strong data-start=\"788\" data-end=\"845\">entrega digital come\u00e7a imediatamente ap\u00f3s o pagamento<\/strong> e que <strong data-start=\"852\" data-end=\"900\">renuncia ao direito legal de livre resolu\u00e7\u00e3o<\/strong> assim que o produto (chave de licen\u00e7a ou link de download) tiver sido entregue.<\/p><hr data-start=\"982\" data-end=\"985\" \/><h2 data-section-id=\"105x9rh\" data-start=\"987\" data-end=\"1020\">2. Natureza do produto digital<\/h2><p data-start=\"1022\" data-end=\"1101\">Todos os produtos vendidos em <strong data-start=\"1052\" data-end=\"1067\">softlite.pt<\/strong> s\u00e3o <strong data-start=\"1072\" data-end=\"1089\">bens digitais<\/strong>, tais como:<\/p><ul data-start=\"1103\" data-end=\"1198\"><li data-section-id=\"1sd9co8\" data-start=\"1103\" data-end=\"1124\">Chaves de licen\u00e7a<\/li><li data-section-id=\"1dt3cxb\" data-start=\"1125\" data-end=\"1148\">C\u00f3digos de ativa\u00e7\u00e3o<\/li><li data-section-id=\"1usfnm0\" data-start=\"1149\" data-end=\"1176\">Ficheiros de instala\u00e7\u00e3o<\/li><li data-section-id=\"1ei6x5a\" data-start=\"1177\" data-end=\"1198\">Links de download<\/li><\/ul><p data-start=\"1200\" data-end=\"1240\">N\u00e3o \u00e9 realizado <strong data-start=\"1216\" data-end=\"1239\">nenhum envio f\u00edsico<\/strong>.<\/p><p data-start=\"1242\" data-end=\"1294\">A entrega \u00e9 efetuada <strong data-start=\"1263\" data-end=\"1293\">eletronicamente por e-mail<\/strong>.<\/p><p data-start=\"1296\" data-end=\"1364\">As imagens e descri\u00e7\u00f5es dos produtos s\u00e3o <strong data-start=\"1337\" data-end=\"1363\">meramente ilustrativas<\/strong>.<\/p><hr data-start=\"1366\" data-end=\"1369\" \/><h2 data-section-id=\"io2u5s\" data-start=\"1371\" data-end=\"1405\">3. Elegibilidade para reembolso<\/h2><p data-start=\"1407\" data-end=\"1488\">Os reembolsos s\u00e3o concedidos <strong data-start=\"1436\" data-end=\"1476\">apenas em circunst\u00e2ncias excecionais<\/strong>, tais como:<\/p><ul data-start=\"1490\" data-end=\"1734\"><li data-section-id=\"prq1s1\" data-start=\"1490\" data-end=\"1607\">A chave de licen\u00e7a fornecida n\u00e3o pode ser ativada e o problema n\u00e3o pode ser resolvido pelo nosso suporte t\u00e9cnico.<\/li><li data-section-id=\"8e2yab\" data-start=\"1608\" data-end=\"1672\">Foi efetuado um <strong data-start=\"1626\" data-end=\"1649\">pagamento duplicado<\/strong> para o mesmo pedido.<\/li><li data-section-id=\"1t2ot7r\" data-start=\"1673\" data-end=\"1734\">O produto entregue <strong data-start=\"1694\" data-end=\"1733\">n\u00e3o corresponde ao pedido realizado<\/strong>.<\/li><\/ul><p data-start=\"1736\" data-end=\"1859\">Se ocorrer alguma das situa\u00e7\u00f5es acima, contacte a nossa equipa de suporte <strong data-start=\"1810\" data-end=\"1847\">no prazo de 14 dias ap\u00f3s a compra<\/strong> atrav\u00e9s de:<\/p><p data-start=\"1861\" data-end=\"1890\">\ud83d\udce7 <strong data-start=\"1864\" data-end=\"1890\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1866\" data-end=\"1888\">softlite.srl@gmail.com<\/a><\/strong><\/p><p data-start=\"1892\" data-end=\"1965\">Inclua o <strong data-start=\"1901\" data-end=\"1921\">n\u00famero do pedido<\/strong> e uma <strong data-start=\"1928\" data-end=\"1964\">explica\u00e7\u00e3o detalhada do problema<\/strong>.<\/p><hr data-start=\"1967\" data-end=\"1970\" \/><h2 data-section-id=\"1ygh85x\" data-start=\"1972\" data-end=\"2001\">4. Casos n\u00e3o reembols\u00e1veis<\/h2><p data-start=\"2003\" data-end=\"2054\">N\u00e3o podemos conceder reembolso nos seguintes casos:<\/p><ul data-start=\"2056\" data-end=\"2441\"><li data-section-id=\"1ncprug\" data-start=\"2056\" data-end=\"2111\">A chave de licen\u00e7a <strong data-start=\"2077\" data-end=\"2108\">j\u00e1 foi ativada ou utilizada<\/strong>.<\/li><li data-section-id=\"15n2k03\" data-start=\"2112\" data-end=\"2156\">Mudou de opini\u00e3o ap\u00f3s receber a licen\u00e7a.<\/li><li data-section-id=\"10qf7y6\" data-start=\"2157\" data-end=\"2268\">O software \u00e9 incompat\u00edvel com o seu dispositivo devido a <strong data-start=\"2216\" data-end=\"2265\">sistemas desatualizados ou erro do utilizador<\/strong>.<\/li><li data-section-id=\"4scpuw\" data-start=\"2269\" data-end=\"2375\">O problema resulta de <strong data-start=\"2293\" data-end=\"2316\">erros de instala\u00e7\u00e3o<\/strong> ou de n\u00e3o seguir corretamente as instru\u00e7\u00f5es de ativa\u00e7\u00e3o.<\/li><li data-section-id=\"8gnhq8\" data-start=\"2376\" data-end=\"2441\">O software funciona conforme descrito e <strong data-start=\"2418\" data-end=\"2440\">a licen\u00e7a \u00e9 v\u00e1lida<\/strong>.<\/li><\/ul><hr data-start=\"2443\" data-end=\"2446\" \/><h2 data-section-id=\"1gy13lj\" data-start=\"2448\" data-end=\"2478\">5. Pol\u00edtica de substitui\u00e7\u00e3o<\/h2><p data-start=\"2480\" data-end=\"2666\">Se a sua chave de licen\u00e7a for considerada <strong data-start=\"2522\" data-end=\"2553\">defeituosa ou n\u00e3o funcional<\/strong>, a <strong data-start=\"2557\" data-end=\"2576\">Softlite S.R.L.<\/strong> fornecer\u00e1 uma <strong data-start=\"2591\" data-end=\"2636\">chave de substitui\u00e7\u00e3o sem custo adicional<\/strong> ap\u00f3s verifica\u00e7\u00e3o do problema.<\/p><p data-start=\"2668\" data-end=\"2765\">As substitui\u00e7\u00f5es s\u00e3o normalmente processadas <strong data-start=\"2713\" data-end=\"2739\">entre 1 e 2 dias \u00fateis<\/strong> ap\u00f3s a valida\u00e7\u00e3o do caso.<\/p><hr data-start=\"2767\" data-end=\"2770\" \/><h2 data-section-id=\"1fcimju\" data-start=\"2772\" data-end=\"2797\">6. M\u00e9todo de reembolso<\/h2><p data-start=\"2799\" data-end=\"2899\">Os reembolsos aprovados ser\u00e3o emitidos <strong data-start=\"2838\" data-end=\"2898\">atrav\u00e9s do mesmo m\u00e9todo de pagamento utilizado na compra<\/strong>.<\/p><p data-start=\"2901\" data-end=\"3030\">O tempo de processamento pode variar dependendo do seu banco ou fornecedor de pagamento, normalmente entre <strong data-start=\"3008\" data-end=\"3029\">5 e 10 dias \u00fateis<\/strong>.<\/p><hr data-start=\"3032\" data-end=\"3035\" \/><h2 data-section-id=\"f45ywj\" data-start=\"3037\" data-end=\"3058\">7. Suporte t\u00e9cnico<\/h2><p data-start=\"3060\" data-end=\"3153\">Antes de solicitar um reembolso, recomendamos contactar a nossa equipa de suporte ao cliente.<\/p><p data-start=\"3155\" data-end=\"3258\">A maioria dos problemas de <strong data-start=\"3182\" data-end=\"3239\">ativa\u00e7\u00e3o ou instala\u00e7\u00e3o pode ser resolvida rapidamente<\/strong> com a nossa ajuda.<\/p><p data-start=\"3260\" data-end=\"3289\">\ud83d\udce7 <strong data-start=\"3263\" data-end=\"3289\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3265\" data-end=\"3287\">softlite.srl@gmail.com<\/a><\/strong><\/p><hr data-start=\"3291\" data-end=\"3294\" \/><h2 data-section-id=\"vqwh49\" data-start=\"3296\" data-end=\"3325\">8. Informa\u00e7\u00f5es de contacto<\/h2><p data-start=\"3327\" data-end=\"3426\">Se tiver alguma quest\u00e3o relacionada com esta <strong data-start=\"3372\" data-end=\"3411\">Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos<\/strong>, contacte-nos:<\/p><p data-start=\"3428\" data-end=\"3523\">\ud83d\udce7 <strong data-start=\"3431\" data-end=\"3457\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3433\" data-end=\"3455\">softlite.srl@gmail.com<\/a><\/strong><br data-start=\"3457\" data-end=\"3460\" \/><strong data-start=\"3460\" data-end=\"3479\">Softlite S.R.L.<\/strong> \u2014 Comuna L\u0103z\u0103reni, Nr. 38, Miheleu, Rom\u00e9nia<\/p><hr data-start=\"3525\" data-end=\"3528\" \/><p data-start=\"3530\" data-end=\"3553\">\u2696\ufe0f <strong data-start=\"3533\" data-end=\"3553\">Refer\u00eancia legal<\/strong><\/p><p data-start=\"3555\" data-end=\"3578\">Esta pol\u00edtica cumpre a:<\/p><ul data-start=\"3580\" data-end=\"3737\" data-is-last-node=\"\" data-is-only-node=\"\"><li data-section-id=\"1vngzvk\" data-start=\"3580\" data-end=\"3646\"><strong data-start=\"3582\" data-end=\"3605\">Diretiva 2011\/83\/UE<\/strong> relativa aos direitos dos consumidores<\/li><li data-section-id=\"1pv3es9\" data-start=\"3647\" data-end=\"3737\" data-is-last-node=\"\"><strong data-start=\"3649\" data-end=\"3678\">Regulamento (UE) 2019\/770<\/strong> relativo ao fornecimento de conte\u00fados e servi\u00e7os digitais.<\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div><div class=\"mt-3 w-full empty:hidden\"><div class=\"text-center\">\u00a0<\/div><\/div><\/div><\/div><\/section><\/div><div class=\"pointer-events-none h-px w-px absolute bottom-0\" aria-hidden=\"true\" data-edge=\"true\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Devolu\u00e7\u00f5es e ReembolsosData de entrada em vigor: April de 2026Website: softlite.ptEmpresa: Softlite S.R.L.N\u00famero de identifica\u00e7\u00e3o fiscal (IVA): RO51878112Endere\u00e7o registado: Comuna L\u0103z\u0103reni, Nr. 38, Miheleu, Condado de Bihor, Rom\u00e9nia, 417313E-mail: softlite.srl@gmail.com Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos 1. Pol\u00edtica geral Esta Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos aplica-se a todas as compras realizadas em softlite.pt, operado [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-982","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/pages\/982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/comments?post=982"}],"version-history":[{"count":11,"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/pages\/982\/revisions"}],"predecessor-version":[{"id":2605,"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/pages\/982\/revisions\/2605"}],"wp:attachment":[{"href":"https:\/\/softlite.pt\/pt\/wp-json\/wp\/v2\/media?parent=982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}